Order and Monitoring
1. How to track my order online?
To track your order online, you can use the tracking id or tracking number which has
been sent to you after your order has been confirmed by us.
2. How to check the order status?
We would send you a message or email on the update of each process that your order
has been going through till it reaches you.
3. What if my order gets stuck in the customs?
Under certain circumstances, if your product has been stuck at customs, we will
provide you with the free reshipment for the order and it is guaranteed for all the
4. Can I get my prescription order tracking number?
Yes, you will get your prescription tracking number once your order has been
confirmed by our authorities, using this, you can able to track your order until it
1. What are the shipping methods available?
As there were many shipping methods usually available on our website, but currently
due to some situations, we have regular shipping mode for all the countries.
2. How to get free shipping on my order?
For free shipping ,you have to order the medication that reaches the subtotal, which
has mentioned excluding of all taxes and applicable shipping charges.
3. Since the order on my cart is eligible for free shipping though I am being charged
for it, why?
It is under few reasons that either your order which excludes the eligible subtotal costs
or your order might weigh much that requires shipping charge to be paid.
4. How long it will take to ship my order?
As we currently provide only the Standard delivery to the consumers, you will receive
the package within 10 to 15 working days.
5. What are the shipping charges for overseas?
The shipping charges has been applied depending on the order weigh, shipping
methods, and the distance of the destination, the package has to be delivered.
6. What is standard shipping?
Standard Shipping usually takes 10 to 15 working days for delivering the product to
all the countries that are eligible for shipping from us.
7. How much days it would take for overnight shipping?
If you ordered the medication for the overnight shipping then you will be getting the
package within 10-15 hours on the working days.
8. Can I specify different options for shipping for the same order?
Yes, you are free to choose the shipping options for your same order. You can shift it
from standard delivery to express delivery, the charges may apply. You can contact
our customer support who would help you in the shipping process.
Packaging and Delivering
1. How to know if my order is being shipped?
You will receive an email notification that includes a tracking number and you can
use this to check your order process and its shipment.
2. Do you process the orders on the weekend days?
This process on orders in the weekends definitely depends on the shipping logistics
that we are connected to. Mostly, we allow our customers to get beneficiary in
ordering from us, so we provide the process on order in the weekend and holidays.
3. When will the order arrive if it is placed using standard delivery?
If you ordered the medication for the standard delivery shipping then you will be
getting the package within 10-15 working days.
4. What are the differences between processing time and delivering time?
Processing time is the time when your order has been placed and the package leaves
your fulfillment center. Delivery time is the time when your package gets arrived to
5. When will your orders be processed?
Your orders will be processed immediately once it is confirmed by our authorities and
will be sent for delivery.
Locations and Restrictions
1. Where do you ship?
We provide shipping facility to all the 50 states in the USA and other American
territories such as Puerto Rico, Guam Island, the US Virgin Islands, American Samoa
and the Northern Mariana Islands.
2. Do you ship internationally?
Yes, we do ship for the countries overseas but make sure about your countries
regulation on order the medication from online overseas.
3. Can I change my shipping address?
Yes, you can change your shipping address at any time if needed and ensure you are
giving the correct address to us for delivery.
4. Do I need to be home to receive and sign for my order delivery?
Mostly not necessary, but if you are ordering the medication on a bulk purchase, it
might be indeed of your presence to receive the package.